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| Harold Kinnel P.O. Box 128 Marked Tree, AR 72365 (870)358-5045 harold@kinnel.com |
HIGHLIGHTS OF QUALIFICATIONS
RELEVANT EXPERIENCE AND ACCOMPLISHMENTS
Community/Industry Relations
AWARDS
Recipient of the:
“Arkansas Cable Telecommunications Association Achievement Award”
"Arkansas Cable Telecommunications Association “Community Outreach Award”
“WEHCO President’s Club award”
“Time Warner National Division ESP Award"
Employment History
April 2005 - Present
Ritter Communications
Marked Tree, AR 72365
Supervisor – Paul Waits, President
Position – Director of Plant Operations
Summary of Duties: Responsible of the day to day operations and construction of both the Telco and CATV plant in NortheastArkansas for Ritter Communications. This includes ILEC exchanges in Marked Tree, Lepanto, Dyess, Tyronza & Keiser, AR
along with 33 CATV franchises in Northeast Arkansas.
July 2004 – April 2005
Winsett-Simmonds Inc. /General Fiber Communications
Memphis, TN 38118
Supervisor – Ed Clemons, VP of Human Resources
Position – Corporate Trainer
Summary of Duties: Do training for the South Central Region of the General Fiber operations, this includes Memphis TN,
Nashville TN, Little Rock AR, and New Orleans LA. I conduct Installer, VOIP, Defensive Driving, and Ladder safety training.
November 2002 – July 2004
Time Warner Cable
La Place, LA
Supervisor – Dan Matherne & Jacqui Dugas
Position – Technical Supervisor
Summary of Duties: Conduct FCC Proof of Performance tests. Perform and document quality control of installs and
disconnects. Conduct safety meetings and have system prepared for possible OSHA visit. Monitor schedule calendar for
installs and service. Assist field personnel when necessary. Perform headend duties consisting of setting levels, replacing
bad equipment, adding new equipment for future channel additions, conducted and participated in a complete rewire of the
headend.. Interview and recommend hiring of new field staff. Handle and resolve customer complaints. Other duties as
delegated by supervisor and System General Manager.
August 1981 – June 2002
East Arkansas Video, Inc.
Forrest City, AR
Supervisor – Jim Wilbanks
Owner – WEHCO Video
Position – General Manager
Summary of Duties: Managed the day-to-day operations of four cable television systems with profit and loss responsibility.
Planned, organized and directed system staff to obtain optimum customer satisfaction and system profitability. Ensured the
competence and continuity of qualified system staff through optimum selection, training and development, appraisal and
motivation techniques. Analyzed local marketplace and overall needs unique to designated systems and developed/revised
plans and recommendations to meet goals and objectives. Coordinated, developed and obtained approval for system’s
operating/capital budget then controlled operations to meet approved plans. Developed favorable contracts with contractors to
meet the needs of the system goals and operation. Provide local expertise and other required cooperation to corporate
personnel in conducting special projects, plans and programs. Created innovative marketing campaigns along with
developing cable advertising campaigns.
April 1980 - August 1981
Memphis CATV
Memphis, TN
Supervisor – Jim Collins (Plant Manager) Dean Deyo (General Manager)
Owner – ATC
Position – Assistant Plant Manager
Summary of Duties: Responsible for hiring, motivating, and management of technical personnel. Establish and administer a
preventive maintenance program and delegate and approve contractor activity. Oversee and organize dispatch operations to
improve customer relations. Implement a safety program that would be in compliance with OSHA and our insurance company.
Coordinating system technicians with Scientific Atlanta turn key personnel to activate and do proof of performance testing on
new plant prior to acceptance. Administer budgetary objectives; and upon review of financial reports, prepare goals.
August 1979 – April 1980
Wyndotte Cablevision
Kansas City, Kansas
Supervisor – J.L. Poff (General Manager)
Owner – Communications Services Inc.
Starting Position – Rebuild Coordinator
Ending Position – Chief Technician
Summary of Duties: Responsible for a graveyard shift crew to change out all equipment in an electronic upgrade. In only a
couple of months in this position I was moved to Chief Technician. Spectrum of responsibilities broadened with overseeing
the rebuild, along with day-to-day operations, which included pole maintenance, drop material inventory, small extension
design, installation, and service work. During my tenure I wrote an installation manual that the General Manager made as
mandatory guidelines for the company, then it was recommended to corporate for company wide guidelines.
January 1978 – August 1979
Dimension Cable
North Little Rock, Arkansas
Supervisor – J.L. Poff & Terry Adkins (General Manager)
Owner – Times Mirror
Position – Project Supervisor
Summary of Duties: Transferred from Jacksonville, Arkansas system to North Little Rock to supervise Special Projects. These
included small extension designs, updating mylars, all MDU wiring, new plant construction, filing proper documentation with
all utilities, and highway department.
April 1974 – January 1978
Arkansas Cable Television of Jacksonville
Jacksonville, Arkansas
Supervisor – Tom Mixon (Manager)
Owner – Communications Properties Inc.
Position – Chief Technician
Summary of Duties: The system had just been built but not activated. First requirement was to stuff amps, activate, balance,
and read end of lines before marketing. Once system was ready for marketing, my duties took on the normal day to day
operation. Implemented an installation scheduling, and follow up procedure to monitor completion and verification of
satisfaction from customer. Developed a preventive maintenance program that included rotating test points that were checked
daily. Constructed and wired a local origination studio. Coordinated contract labor to trap the system for launching HBO.
 | Experience in management, including 20 years as a general manager of four cable systems, over 10 years in the | |
| technical field |
| Active as an officer or board member in community affairs and cable television trade organizations |
| Experience dealing successfully with state, county, and municipal agencies on various telecommunications issues, | |
| including legislation, new franchises, franchise extensions, and rate increases |
| Full Income Statement (P&L) and capital and operating budget responsibility throughout management career |
| Experience in dealing with new build and rebuild operations, setting construction schedules, standards, and quality | |
| control |
| Wrote cable installation manual for MSO |
| NCTI graduate “Excellence in Customer Service, Installer, Installer Tech, Digital Installer, Service Tech, System Tech, | |
| Fiber Optic Tech, Advance Tech, Return Path Operations, Troubleshooting Advance Services, Effective Supervision, Computers and Broadband Modems, Understanding Voice & Data Networks, Principles of Management, VOIP installation & Repair, and DSL Installation” |
| NCTI Senior Master Tech Certification |
| College Certificate in “Broadband Technical Management” |
| SCTE Certification proctor |
| SCTE BPS Certification |
RELEVANT EXPERIENCE AND ACCOMPLISHMENTS
| Acquired four franchise extensions, and seven new franchises |
| Developed marketing and promotion strategy for four towns in Eastern Arkansas |
| Formulated operating and capital budgets; prepared and submitted monthly operations statements to corporate | |
| headquarters |
| Met or exceeded budget goals regularly |
| Established numerous “local origination” programs in the system |
| Hired department heads, and numerous construction and installation contractors |
| Negotiated contracts with contractors and bulk cable accounts |
Community/Industry Relations
| President, Vice President, Chairman, and Board member of “Arkansas Cable Telecommunications Association” |
| Board of Directors, Southern Cable Television Association |
| President, Chairman, and Secretary of SCTE Razorback Chapter |
| President of SCTE Mid South Chapter |
| Technical Director of the Arkansas Cable Telecommunication Association |
| Search Committee Chairman for The Arkansas Cable Telecommunications Association to hire a Executive Director |
| Advisory Board of East Arkansas Community College |
AWARDS
Recipient of the:
“Arkansas Cable Telecommunications Association Achievement Award”
"Arkansas Cable Telecommunications Association “Community Outreach Award”
“WEHCO President’s Club award”
“Time Warner National Division ESP Award"
Employment History
April 2005 - Present
Ritter Communications
Marked Tree, AR 72365
Supervisor – Paul Waits, President
Position – Director of Plant Operations
Summary of Duties: Responsible of the day to day operations and construction of both the Telco and CATV plant in Northeast
along with 33 CATV franchises in Northeast Arkansas.
July 2004 – April 2005
Winsett-Simmonds Inc. /General Fiber Communications
Memphis, TN 38118
Supervisor – Ed Clemons, VP of Human Resources
Position – Corporate Trainer
Summary of Duties: Do training for the South Central Region of the General Fiber operations, this includes Memphis TN,
Nashville TN, Little Rock AR, and New Orleans LA. I conduct Installer, VOIP, Defensive Driving, and Ladder safety training.
November 2002 – July 2004
Time Warner Cable
La Place, LA
Supervisor – Dan Matherne & Jacqui Dugas
Position – Technical Supervisor
Summary of Duties: Conduct FCC Proof of Performance tests. Perform and document quality control of installs and
disconnects. Conduct safety meetings and have system prepared for possible OSHA visit. Monitor schedule calendar for
installs and service. Assist field personnel when necessary. Perform headend duties consisting of setting levels, replacing
bad equipment, adding new equipment for future channel additions, conducted and participated in a complete rewire of the
headend.. Interview and recommend hiring of new field staff. Handle and resolve customer complaints. Other duties as
delegated by supervisor and System General Manager.
August 1981 – June 2002
East Arkansas Video, Inc.
Forrest City, AR
Supervisor – Jim Wilbanks
Owner – WEHCO Video
Position – General Manager
Summary of Duties: Managed the day-to-day operations of four cable television systems with profit and loss responsibility.
Planned, organized and directed system staff to obtain optimum customer satisfaction and system profitability. Ensured the
competence and continuity of qualified system staff through optimum selection, training and development, appraisal and
motivation techniques. Analyzed local marketplace and overall needs unique to designated systems and developed/revised
plans and recommendations to meet goals and objectives. Coordinated, developed and obtained approval for system’s
operating/capital budget then controlled operations to meet approved plans. Developed favorable contracts with contractors to
meet the needs of the system goals and operation. Provide local expertise and other required cooperation to corporate
personnel in conducting special projects, plans and programs. Created innovative marketing campaigns along with
developing cable advertising campaigns.
April 1980 - August 1981
Memphis CATV
Memphis, TN
Supervisor – Jim Collins (Plant Manager) Dean Deyo (General Manager)
Owner – ATC
Position – Assistant Plant Manager
Summary of Duties: Responsible for hiring, motivating, and management of technical personnel. Establish and administer a
preventive maintenance program and delegate and approve contractor activity. Oversee and organize dispatch operations to
improve customer relations. Implement a safety program that would be in compliance with OSHA and our insurance company.
Coordinating system technicians with Scientific Atlanta turn key personnel to activate and do proof of performance testing on
new plant prior to acceptance. Administer budgetary objectives; and upon review of financial reports, prepare goals.
August 1979 – April 1980
Wyndotte Cablevision
Kansas City, Kansas
Supervisor – J.L. Poff (General Manager)
Owner – Communications Services Inc.
Starting Position – Rebuild Coordinator
Ending Position – Chief Technician
Summary of Duties: Responsible for a graveyard shift crew to change out all equipment in an electronic upgrade. In only a
couple of months in this position I was moved to Chief Technician. Spectrum of responsibilities broadened with overseeing
the rebuild, along with day-to-day operations, which included pole maintenance, drop material inventory, small extension
design, installation, and service work. During my tenure I wrote an installation manual that the General Manager made as
mandatory guidelines for the company, then it was recommended to corporate for company wide guidelines.
January 1978 – August 1979
Dimension Cable
North Little Rock, Arkansas
Supervisor – J.L. Poff & Terry Adkins (General Manager)
Owner – Times Mirror
Position – Project Supervisor
Summary of Duties: Transferred from Jacksonville, Arkansas system to North Little Rock to supervise Special Projects. These
included small extension designs, updating mylars, all MDU wiring, new plant construction, filing proper documentation with
all utilities, and highway department.
April 1974 – January 1978
Arkansas Cable Television of Jacksonville
Jacksonville, Arkansas
Supervisor – Tom Mixon (Manager)
Owner – Communications Properties Inc.
Position – Chief Technician
Summary of Duties: The system had just been built but not activated. First requirement was to stuff amps, activate, balance,
and read end of lines before marketing. Once system was ready for marketing, my duties took on the normal day to day
operation. Implemented an installation scheduling, and follow up procedure to monitor completion and verification of
satisfaction from customer. Developed a preventive maintenance program that included rotating test points that were checked
daily. Constructed and wired a local origination studio. Coordinated contract labor to trap the system for launching HBO.